We are a complete vehicle service center, offering the gamut from oil changes to engine overhauls. We were established twenty-nine years ago in 1982 but Doug has actually worked in the Falls area since 1971. We are here to serve you in your quest for quality automotive and truck service.
WE ARE A AAA APPROVED AUTO REPAIR SHOP
We have been members of the AAA (American Automobile Association) Approved Auto Repair Program since 1985 (1 of only 15 shops in Dade County.) Being admitted into the program is a difficult task because the membership criteria, which includes maintaining high levels of customer satisfaction, extensive equipment and tool requirements, and more, is so high. The end result of AAA approval, however, is that prospective customers can be assured that the shop has established an enviable record of customer satisfaction and is capable of meeting all of their service needs.
ASE BLUE SEAL OF EXCELLENCE FACILITY
To be eligible for this recognition from the National Institute for Automotive Service Excellense (ASE) a repair shop must have 75% of their technicians certified by ASE (100% of our technicians are ASE certified). In addition, there must be a certified technician in each area of service offered. To quote ASE, "Companies that have earned ASE Blue Seal of Excellence Recognition have gone the extra mile in support of their customers."
BOSCH CAR SERVICE, NAPA AUTOCARE CENTER & DELCO PROFESSIONAL SERVICE CENTER AFFILIATIONS
We are a certified Bosch Car Service repair facility and are also members of the AC-Delco and NAPA AutoCare Service programs. These affiliations, which are selective, provide us with extensive technical training. It also allows us to offer nationwide warranties on many of our repair services.
Some of our other affiliations include: the Society of Automotive Engineers (members since 1989), Service Technicians Society (Charter Member), i-ATN (International Automotive Technicians Network) and NACAT (North American Council of Automotive Teachers.) In addition to OEM (original equipment manufacturer) parts, some of the other brands of parts that we use include Bosch, NAPA, AC-Delco, Raybestos, Belden, Motorcraft, Ate, Akebono and Denso. We DO NOT use any cheap "white box" parts; we only use name-brand or OEM parts backed by reputable manufacturers.
Doug Andrew, President
Doug has been in the automotive service business since 1971. Starting out performing basic duties at a service station while attending college in 1972 he decided to make the automotive service his career. Doug graduated from an Automotive Technology program in 1974 and has since spent hundreds of hours attending training courses conducted by BMW, General Motors, Ford, Nissan, Toyota and Bosch, among others. He has been an ASE-certified technician since 1974 and achieved Master Technician status in 1980.
Additionally, he has been an ASE Advanced Engine Performance (L1) Certified Technician since 1995. In 1999 he became a finalist in the AC-Delco Technician of the Millenium Contest, one of only 72 in the nation. He has also been an Automotive Technology instructor since 1975 and has a B.S. degree in Vocational Education from FIU. Doug is also a writer, having written several instructor training manuals. In his spare time Doug is a long distance runner having finished Grandma's Marathon and the Chicago Marathon in 1999, the Marine Corps Marathon in 2000 and 2006 and the New York City Marathon in 2002.
Maria Andrew Partner, Bookkeeper
Maria helped Doug open the shop in 1982 and remembers staying up until 2 a.m. to help Doug replace a differential on a Mazda RX-7 (talk about help)!!! Thirty years later the RX-7 is gone but the marriage is as strong as ever.
Sam is an outstanding technician and is ASE Certified. He is a graduate of the Automotive Technology at Robert Morgan Educational Center and has proven to be a true craftsman.
Executive Assistant, Website and Social Media Whiz
The eldest of Doug's four girls, Kathy helps out around the shop on Saturday's and makes sure that the website and Facebook pages are updated and cool.